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Terms of sale
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All Panama hats are handmade so therefore may vary in colour and weave to those displayed in online.

Given the handmade nature of the Lou Webb hats, there may be a waiting period of 2 -3 weeks, if not already in stock. Our products are professionally wrapped, packaged and shipped as soon as your order is available.


  • Certificates can be redeemed for online merchandise only and not for cash.
  • Certificates can only be redeemed with Lou Webb online, not with any other reseller of Lou Webb.
  • Gift certificates are valid for 12 months from the date of issue.
  • No change or credit will be given: any remaining balance on the card can only be used in whole or part against future purchases.
  • Gift Certificates are in $AUD only


All prices are shown in Australian dollars.


  • Standard shipping $22.00 anywhere in Australia.
  • International freight charges will apply


In the event that you receive a faulty Lou Webb product please contact us

Email: [email protected]

Note: we may request a photograph of the faulty item via email.


A charge of 10% GST is included in the retail price and the freight price shown.


Lou Webb online accepts International orders on full price items only. Unfortunately, we are unable to process orders for items on sale. We will not charge you Australian goods and services tax (GST).

Please note: that some countries will charge an extra fee for taxes and duties. This is basically a processing fee when shipment requires a formal clearance and when duties & taxes are invoiced and paid by DHL on the customer’s behalf.


You may exchange or return any item excluding sale items free of charge cost (Aust. only). If you would like to return/exchange an item please contact Lou Webb via e-mail at [email protected] within 14 days of receiving your purchase.

You will be sent an email containing a Returns Authorisation Number and instructions on returning the item. Once you have been sent a Returns Authorisation Number, the item must be sent back within 14 days to be eligible for a refund. Any items returned after the 14 days will receive a credit this is redeemable for a 3-month period.

Please use the provided online return/exchange form to indicate the reason for your return/exchange and the Returns Authorisation Number.


Lou Webb accepts Visa, MasterCard and PayPal only. Goods are sent when the total amount has been approved and debited from your account. Placing your order means you are engaged in a contract and that you unconditionally accept the prices and descriptions of the items you have ordered.


Lou Webb reserves the right to change prices for products displayed on our online site at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered. Lou Webb also reserves the right to discontinue any promotions as we see fit.


We do not offer refunds or exchanges on sale items – if you require further information please contact us. Promotional codes are not valid during sale periods.

Please note: sale items, length of sale and times the sales occur are at the discrepancy of Lou Webb and may change without notice.[/mk_fancy_title]

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